Last updated: March 2026
Willowpark Mobile Homes Ltd (“we”, “us”, or “our”) operates the Willow Park website. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or contact us.
Who We Are
We are Willowpark Mobile Homes Ltd, a residential park home and luxury holiday lodge operator based at 22 Willow Park, Lochlibo Road, Burnhouse, nr Beith, North Ayrshire, KA15 1LF.
If you have any questions about this policy or how we handle your data, you can contact us at willowparkburnhouse@gmail.com or call us on 07500 371738.
What Information We Collect
We may collect the following information when you use our website:
- Contact form submissions: When you fill in our contact form, we collect your name, email address, phone number (if provided), and the content of your message.
- Technical data: Our web server automatically records your IP address, browser type, operating system, referring page, and the pages you visit. This data is used for security and to help us understand how our website is used.
- Cookies: We use cookies to help our website function correctly. See the Cookies section below for more detail.
We do not collect any special category (sensitive) data, and we do not operate user accounts or registration on this website.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries submitted through our contact form
- To provide you with information about our residential park homes, holiday lodges, or rental availability
- To improve our website and the services we offer
- To comply with legal obligations
We will only use your personal data for the purposes for which we collected it. We will not use your information for marketing purposes unless you have given us explicit consent to do so.
Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:
- Legitimate interests: To respond to enquiries and operate our business effectively.
- Consent: Where you have opted in to receive communications from us.
- Legal obligation: Where we are required to retain or share information by law.
Who We Share Your Data With
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Our web hosting provider: Who stores data on our behalf under a data processing agreement.
- Law enforcement or regulatory bodies: If required to do so by law or to protect our rights.
Cookies
Our website uses cookies — small text files placed on your device — to help the site function properly. The cookies we use include:
- Essential WordPress cookies: These are required for the website to operate and cannot be switched off. They do not store any personally identifiable information.
- Google Fonts: We load fonts from Google’s servers, which may set cookies or log your IP address. Google’s privacy policy applies to this service.
- Facebook Page Plugin: Our homepage includes an embedded Facebook feed. Facebook may set its own cookies when this content loads. Facebook’s privacy policy applies to data collected through their plugin.
- Google Maps: Our contact page includes an embedded Google Map, which may set cookies. Google’s privacy policy applies.
You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
Embedded Content
Pages on this website may include embedded content from other services (such as Facebook and Google Maps). Embedded content from other websites behaves in the same way as if you had visited those websites directly. These services may collect data about you, use cookies, and monitor your interaction with the embedded content.
How Long We Keep Your Data
We retain contact form submissions and any related correspondence for up to 2 years after your last enquiry, unless we have an ongoing relationship with you (for example, as a park home owner or holiday lodge customer). We may retain data for longer if required by law.
Technical server logs are retained for up to 12 months.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Rectify any inaccurate or incomplete data
- Erase your personal data (the “right to be forgotten”)
- Restrict or object to processing of your data
- Data portability — request a copy of your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at willowparkburnhouse@gmail.com. We will respond to your request within one month.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
Just copy that into the page editor and publish. It covers the contact form, cookies from WordPress/Google Fonts/Facebook/Google Maps, UK GDPR rights, data retention, and the ICO complaint route — all relevant to what the site currently does.